Frequently Asked Questions

Frequently Asked Questions

How does the return of a product work?

GO-OFF uses a special and easy to use webportal, please use this link: RETURN PORTAL


 What safety standard are GO-OFF helmets certified to?

GO-OFF helmets are certified to EN 1078 the European standard designed for cyclist and EN 1077 for ski helmets. Selected helmet are also NTA 8776 certified specifically designed for higher-speed cycling, including e-bikes and speed pedelecs.


Are GO-OFF helmets suitable for e-bikes and speed pedelecs?

 Yes. GO-OFF helmets are designed with e-bike and speed pedelec riders in mind, offering enhanced protection and visibility compared to standard bicycle helmets.


 What does NTA 8776 certification mean for riders?

NTA 8776 certification means the helmet has been tested for higher impact speeds and greater coverage, reflecting the real-world risks of faster urban riding.


 How does GO-OFF improve rider visibility in traffic?

 GO-OFF helmets focus on 360° visibility, using high-visibility colours and reflective elements positioned where drivers naturally look.


 Are lights built into the helmet, or can they be added?

Some models include integrated visibility features. For others, compatibility with additional lighting depends on the specific model.


Crash replacement program

Crashed? We’ve got you covered.

A helmet is designed to protect you—once.
After impact, even without visible damage, it’s done.

Was your GO-OFF helmet involved in a crash?
You’ll receive 40% off a replacement helmet.

How it works

  1. Submit your claim
    Send us:
    a) your order number or proof of purchase
    b) a short description of the crash
    c) photos of the helmet
  2. We review it
    You’ll hear from us within 1 working day.
  3. Get your code
    Receive a personal code for 40% off a new helmet.
  4. Return your helmet for free
    We’ll take care of responsible recycling.

Conditions

  • Valid up to 3 years after purchase
  • Applies to original GO-OFF helmets only
  • Crash-related damage only (not wear & tear)
  • Replacement is the same model or nearest equivalent

What sizes do GO-OFF helmets come in?

 GO-OFF helmets are available in multiple sizes to suit a wide range of head shapes and rider needs.


How do I measure my head for size?

Sizes for bicycle, scooter, and speed pedelec helmets are always given in centimetres. It makes no difference whether it’s a men’s or women’s model. Standard sizes typically range from 50 to 64 centimetres. Because a helmet needs to fit snugly and comfortably for optimal safety, determining the correct size is essential.

Measuring without a flexible tape measure

Not everyone has a soft measuring tape at home. A simple alternative is to use a piece of string, ribbon, or cord:


  • Wrap the string snugly around your head at its widest point (usually just above the eyebrows and ears).

  • Hold the point where the string completes the circle and meets the starting end with your thumb.

  • Lay the string flat and measure the length up to your thumb using a rigid ruler or tape measure.

  • The number of centimetres is your correct helmet size.

Pay attention to fit and head shape

Helmet size categories (such as S, M, or L) often cover a range of 3 to 5 centimetres. In addition to circumference, the shape of your head is also important. For example, a SKATE model generally has a rounder fit, while the PILOT model is relatively more oval-shaped.


 Can I wear the helmet comfortably with glasses?

 Yes. GO-OFF helmets are designed to be compatible with prescription glasses and sunglasses.


Best helmet for e-bikes and mopeds

GO-OFF helmets are specially designed according to NTA 8776 guidelines. Like NTA helmets, our CE-certified helmets have a lower profile to protect the sides and back of the head. This combines CE and NTA 8776 certification with lightweight materials and a comfortable fit.

If you're looking for a helmet for your e-bike, you can choose from NTA and CE-certified helmets. For a moped or speed pedelec, it must be NTA.


Is a helmet mandatory on a speed pedelec?

Yes, in the Netherlands, an NTA 8776 helmet is mandatory for speed pedelecs. GO-OFF helmets meet this standard and are approved for use on public roads. In other countries, such as Belgium, an NTA 8776 helmet is strongly recommended if you travel at speeds of 25 km/h or faster.


Wearing glasses in combination with the visors of the GO-OFF helmets?

All GO-OFF bicycle helmets with visors are designed for glasses wearers. The visors are magnetic and adjustable with the headband. The headband can be adjusted internally. Pushing the headband deeper into the helmet tilts the helmet back more exaggeratedly, moving the visor further away from your face. Because you put the helmet on first and then position the visor in front of your eyes and glasses, you get an optimal fit.


 How long should I use my GO-OFF helmet before replacing it?

 Like all helmets, it should be replaced after a significant impact or every 3–5 years, depending on use and condition.

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